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Terms & Conditions


 

Terms and Conditions

  • To reserve your tour, your personal guide or transportation services, a precise order is required and a deposit payment in due course. No service will be confirmed until the deposit payment is received.

  • Rates include VAT and the services described for the specific visit chosen. Guides and chauffeurs gratuities and meals are not included. Supplementary hours are charged pro rata after a half-hour kindliness period, i.e. if you book a three-hour tour and lengthen the tour by one hour, there is a supplement of a third of the original rate.

  • Transport services are provided by partner fully insured professional companies which are licensed to perform public transport and carry all responsibilities. Rome Tourism Services - R.P.C.T. Srl acts only as an intermediary between these companies and the customer. No claims of any kind, therefore, may be directed against Rome Tourism Services - R.P.C.T. Srl.

  • Cancellation policy: in the event of service/services cancellation by the client more than one week before the visit, Rome Tourism Services - R.P.C.T. Srl will refund client's payment in full minus a 5% of total amount paid processing fee. In case of cancellation by the client less than one week before the visit, the entire sum is due and no refund will be  returned.

  • In the event that Rome Tourism Services - R.P.C.T. Srl must cancel a visit for any reason, like in the event that the minimum number of participants, specified in the tour schedule is not reached, we will fully refund the tour price and such refund shall constitute full settlement to our clients. Rome Tourism Services - R.P.C.T. Srl is not responsible for any additional expenses that may be incurred by a client due to a canceled tour, e.g. purchase of more expensive tours, delays, and more.

  • Meals, public transportation (taxis, metros, buses) and museum or monument entrance fees (indicated on the tour information schedule) are not included and must be paid by the client on the spot. Unexpected expenses and any other extras requested should be paid by the client.

  • Rome Tourism Services - R.P.C.T. Srl is not liable in respect of personal injury, death, loss or damage of luggage by  the clients as well as for injury, loss, delay, inconveniences caused by events beyond our control or which are not preventable by our reasonable diligence, such as floods, earthquakes, terrorism, wars, unusual severe weather conditions, act of God, etc.

  • While every effort is made to ensure accuracy, Rome Tourism Services - R.P.C.T. Srl cannot be responsible for any consequences arising from errors or omissions.

  • The written contract is governed by the Italian laws and in case of dispute we can't settle amicably, the jurisdiction is entirely of the Italian Court.

  • No refund may be pretended by the client/s if he/she/they doesn't/don't show up at the given time and meeting place. 

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